Products

Frequently Asked Questions

Order delivery varies depending on the customer's location, however, we have the following estimates:

- 2 to 5 business days for mainland Portugal and islands

- 5 to 10 business days for international shipments

Shipping costs vary depending on the customer's location:

- Mainland Portugal and Islands: €3.90

- International: €4.90

However, shipping is free for purchases equal to or greater than €35 for mainland Portugal and the islands, and for purchases equal to or greater than €100 for international shipments.

Caoli strives to respond to its customers' queries as quickly as possible, which is why we offer two ways to contact you:

- Via email: caolijewelry@gmail.com

- Instagram: caoli.jewelry_

If you're looking for a quick answer, we recommend using Instagram.

Caoli strives to convey authenticity and security to its customers, which is why it has a simple and clear return policy.

- We accept returns of all products, except earrings and hair accessories (for hygiene reasons);

- After receiving and analyzing the parts, a full refund or a gift card will be issued to the customer;

- It is important to note that Caoli does not return parts damaged due to improper use;

- All costs associated with returns are the responsibility of the customer;

- Caoli only covers all costs when the return is due to manufacturing defects;

To make a return, please contact us through Customer Support.

Our products are produced both locally in Portugal and globally. We carefully select our partners to ensure quality and durability.

All of our jewelry is made from durable, low-maintenance materials such as stainless steel, brass, and 925 sterling silver. However, care is required to preserve its beauty, shine, and durability.

Maintaining the parts is simple: store the parts individually, clean with a suitable cloth (usually the one sent with the order), in case of regular contact with water, wash with soap and dry thoroughly.

However, we have a general tip for preserving our products: avoid using them while bathing, exercising, or sleeping.

Fiore D'Oro Ring

Anel Ibiza Glow

Anel Marfim

Daisy Ring

Anel Saint-Tropez

Sophia Ring

Anel Starfish

Havana Hoops

Kyoto Hoops

Zafira Hoops

Auréa Earrings

Brincos Aurora

Brincos Bloom

Brincos Sydney

Brincos Vienna

Maui Necklace

Colar Morocco

Colar Peaches

Colar Seychelles

Colar Starfish

Colar Tropical

Handchain

Pulseira Abacaxi

Pulseira Bali

Frequently Asked Questions

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Country/Region

Language

Country/Region

Language

Fiore D'Oro Ring

Anel Ibiza Glow

Anel Marfim

Daisy Ring

Anel Saint-Tropez

Sophia Ring

Anel Starfish

Havana Hoops

Kyoto Hoops

Zafira Hoops

Auréa Earrings

Brincos Aurora

Brincos Bloom

Brincos Sydney

Brincos Vienna

Maui Necklace

Colar Morocco

Colar Peaches

Colar Seychelles

Colar Starfish

Colar Tropical

Handchain

Pulseira Abacaxi

Pulseira Bali

Frequently Asked Questions