Customer Support

Caoli strives to answer all of its customers' questions quickly and clearly.

Email: caolijewelry@gmail.com
Instagram: caoli.jewelry_

If you're looking for a faster response, we recommend contacting us via Instagram.

Frequently Asked Questions

Order delivery varies depending on the customer's location, however, we have the following estimates:

- 2 to 5 business days for mainland Portugal and islands

- 5 to 10 business days for international shipments

Shipping costs vary depending on the customer's location:

- Mainland Portugal and Islands: €3.90

- International: €4.90

However, shipping is free for purchases equal to or greater than €35 for mainland Portugal and the islands, and for purchases equal to or greater than €100 for international shipments.

Caoli strives to respond to its customers' queries as quickly as possible, which is why we offer two ways to contact you:

- Via email: caolijewelry@gmail.com

- Instagram: caoli.jewelry_

If you're looking for a quick answer, we recommend using Instagram.

Caoli strives to convey authenticity and security to its customers, which is why it has a simple and clear return policy.

- We accept returns of all products, except earrings and hair accessories (for hygiene reasons);

- After receiving and analyzing the parts, a full refund or a gift card will be issued to the customer;

- It is important to note that Caoli does not return parts damaged due to improper use;

- All costs associated with returns are the responsibility of the customer;

- Caoli only covers all costs when the return is due to manufacturing defects;

To make a return, please contact us through Customer Support.

Our products are produced both locally in Portugal and globally. We carefully select our partners to ensure quality and durability.

All of our jewelry is made from durable, low-maintenance materials such as stainless steel, brass, and 925 sterling silver. However, care is required to preserve its beauty, shine, and durability.

Maintaining the parts is simple: store the parts individually, clean with a suitable cloth (usually the one sent with the order), in case of regular contact with water, wash with soap and dry thoroughly.

However, we have a general tip for preserving our products: avoid using them while bathing, exercising, or sleeping.

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Country/Region

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Customer Support

Frequently Asked Questions